New York: MasterCard, in a bid to enhance its positioning in the smart wallet race versus rivals Visa and American Express, has launched a mobile commerce program incorporating QR codes.
QkR A new app currently being tested by MasterCard in the US, Europe, and Australia allows consumers to quickly purchase and pay for products from QkR enabled merchants using a smartphone. Users only need to register their card details to start using the app. QkR Also accepts other major credit and debit cards so consumers can register more than one card.
This year a trial program conducted at New York’s Yankee Stadium demonstrated to MasterCard the demand among baseball fans for acquiring hot dogs, pretzels and other game day goodies via the new technology. Similar tests are underway in Dublin, Ireland and Sydney, Australia.
MasterCard is demonstrating to sports fans and movie theater patrons the advantages of quickly ordering food and merchandise via QR code. These include:
No lines, just scan and the food will be delivered to your seat
Simple repeat purchase process for – that second beer
Never lose a receipt and remember all that food you purchased
Option to use debit cards or credit cards
A wallet feature in the platform also allows users to also complete and store transactions using rival credit cards Visa and American Express
Retailers can tap into MasterCard’s QkR platform to manage transactions
The QkR app also makes transactions more engaging allowing consumers to redeem special offers directly in the app, no coupons or codes necessary.
More info on driving mobile commerce via QR codes
Do you have a product or service that requires a lot of explanation? Sometimes it’s tough to get your message across in three paragraphs on a landing page. Add a one minute Explainer Video to to increase conversion rates and search engine performance by 20 to 75%.
Recent Explainer Video for ASM by ApolloBravo
Here are our tips for creating and using an Explainer Video successfully:
The script is very important. Don’t just do a product demo. Tell a story about how your product or service solves problems.
Keep your message short. The best length for Explainer Videos is about one minute. Getting your message across in a minute and 10 seconds is okay, but beyond that viewers really drop off.
Use a video host. You can host your video on Vimeo and embed it in blog posts (like this one), product landing pages, Facebook, slideshare and your homepage. If you’re going to create a great Explainer Video don’t just hide it in one spot.
Distribute, distribute, distribute. There are over 50 major video sites out there beyond YouTube. We really like Vimeo. Here is a list of 300 more. Pick 10 that best fit your product or service. Examples: cooking, how-to, technology.
Tag it. Once you embed your video, make sure you include plenty of tags as well as key points in the video description. To optimize for search, you can also include the entire script.
Make it easy for others to share your video by turning on sharing and including links in the video frame via Vimeo or YouTube. Also allow others to embed your video on their site and share.
Include a call to action. Give the user next steps at the end of your video. You can embed a link or “get started” and contact info. Sometimes just an simple 800 number works best.
Quality matters. If you’re doing video animation, you want your color scheme to take cues from your branding and logo design. The video should look like it belongs on your homepage. If it’s not an exact match, you can improve it with just the thumbnail displayed at the beginning of the video. Sites like Vimeo allow you to select your thumbnail from any point in the video. This thumbnail will be displayed wherever you share the video.
Keep an eye on your results. Use the analytics features on sites like Vimeo to track all of your embedded views and sharing across all sites, not just your home page.
Think of your video as the perfect pitch for your product that runs 24/7 in hundreds of locations in front of thousands of viewers. That’s a lot easier than flying around to tradeshows. Keep it fresh and up to date and it will pay dividends for years.
Random winner sweepstakes can instantly reward customers from thousands of different points of entry.
Let’s say you want to run a sweepstakes. You want to engage users across multiple devices, print ads, point-of-sale materials and social media. You want to capture all of the entries in one database, regardless of whether they entered via text message, online or responded to a brand representative at retail. Finally, you want to have multiple winners randomly selected from the entire database of entries.
ApolloBravo developed our SocialPromoter platform with just this type of promotion in mind. We use responsive web design to adapt to thousands of different device configurations and drive traffic with mobile tools including Text-2-Win, branded QR codes, interstitial ads and innovative web apps.
At the Little League World Series, ALL and Snuggle brand representatives engaged visitors and captured entries via tablets and smartphones. Consumers could also enter by scanning a branded QR code. All of the entries were captured in one database with automated random winner selection and confirmation.
Brands also have extensive options to extend contests via social media with sponsored stories on Facebook or twitter. We also offer the ability to accept email addresses and ZIP Codes via text message for text to win promotion extensions.
Reach out to ApolloBravo for a free consultation on sweepstakes strategy, planning and technology.
You’ve seen them. Teens in Best Buy or shoppers at Target madly scrolling through their smartphone, often walking straight into your shopping cart. A new study shows there’s a pretty good chance they’re not on Twitter or Facebook. They are checking competitive prices, product info, reviews, special offers and more.
Consumers who use their smart phones for product pricing and info research at retail has risen from 34% in 2012 to 73% in 2013, according to a recent study by Local Corporation.
An even higher percentage of consumers (79%) use their smartphone to access information about a local store or restaurant they’d like to visit. These same consumers agree that their smartphone is great for accessing special offers and coupons from retailers.
The study included additional stats, but the key numbers in answers to all questions including, product reviews, competitive pricing, checking for sales and specials, and online orders, had engagement levels among mobile consumers, above 60%.
Retailers, restaurants and all small businesses need to put their customers’ mobile experience first. Step one is making sure your mobile website adapts to different devices and loads quickly. Many consumers are in their cars and are often on slower devices or slow networks. Step two is to get them the information they’re looking for. Having your menu on Yelp next to some flaky customer reviews won’t cut it. You need to start with a well-designed mobile landing page or responsive web site with your business’ basic information.
Once this is in place, you want to make sure all of your business pages on Yelp, Facebook, Yahoo, Google+ include your website link with device detection so that mobile users can find you and get the the info they are searching for.
When you have the basics covered, then you can start adding bells and whistles like mobile optimized menus, email and text message opt-ins, social sharing, photos and product information. The goal is to make sure that you’re in control of your customers mobile experience. If you search for your business and Yelp, Twitter or Facebook show up as the first or second results. that means they are most likely controlling your customer experience on mobile.
A 2013 study from PEW Internet found that 63% of mobile phone owners use their device to access the Internet. More importantly, 34% of those users stated it was their primary means of access to the Internet. Many of these users are following links shared on social media, apps and email (still the most popular app on smartphones). With the proliferation of free Wi-Fi and all-you-can-eat data plans the average smartphone user has many options for accessing the web and working remotely. Because 91% of Americans now own a cell phone, this number will only continue to increase. Device manufacturers like Apple and Samsung continually up the game with the quality of the browsing experience and the speed of the device. Apple’s new iPhone 5S is more powerful than many laptops and certainly more convenient for quick access to information.
What to do with this data? Seriously consider taking a mobile first approach to web design, advertising and consumer promotion. Instead of designing a website or digital campaign for traditional browsers consider first what it will look like on a smartphone. Using this approach it’s easier to then make the campaign or website responsive so that it opens up and breathes when viewed on a traditional browser. Another option is to use mobile redirection for a fully custom experience.
A quick, highly visual overview of 10 of the secrets to increase customer engagement through mobile. After seven years in the mobile marketing space these are some of our most effective methods for reaching customers through mobile marketing.
40% of SMBs Now Accept Payments with Mobile Credit Card Readers. Engage customers with mobile receipt delivery.
A new report from The Local Commerce Monitor. BIA/Kelsey’s ongoing study of the advertising behaviors of small and medium-sized businesses (SMBs), indicates that there’s a steady increase in SMB’s that are going mobile.
The segment with the largest increase are SMBs that accept payments at the point-of-sale with a mobile credit card reader. Small credit card readers like square plugged into iPhones are becoming a ubiquitous payment option from small food trucks to growing retail locations. The study showed that 40% of SMBs are using some sort of credit card reader attached to a smartphone or tablet. Another 16% plan to add this capability in the next 12 months.
The study pointed out that 32% of these same SMBs are using some form of mobile advertising to promote their business. The recent jump in Facebook revenue reflects the rapid SMB adoption of mobile ads with the social network.
There is an opportunity for SMBs and major retailers to opt in consumers for future offers by allowing consumer to receive a copy of the receipt via email. The key is not to ask for too much information or go through some complex app authorization screen. Just capture the email address “only” to deliver the receipt. With the receipt you can include “an option” for the recipient to opt in to surveys, receive future discounts and special offers.
Take your cues from much larger businesses like Apple Stores that do a good job at this. If you opt in to receive your receipt via email that that’s what you get “ just the receipt.” However, at the top of the receipt you will notice a link with a “tell us about your experience” survey. Within that survey, or directly on the receipt, you can include an opt in for future offers, social links, and promotions. Apple takes it one step further with a survey that helps them better define the future needs of any small business.
If the customer uses the survey link just to complain or does not opt in to other offers you have still provided a useful service and you’ve learned something about your business. You have the option to bring that customer back into the fold with a quick response, solution and/or special offer
Once your list starts to grow make sure your survey, emails and links to coupons and websites are mobile optimized more responsive to multiple device sizes. It consumers are going to use these offers at your retail location they are going to be on a mobile device.
Contact us for mobile commerce options and a free mobile readiness evaluation.
By Brad Beckstrom.
You’re watching a show and you can’t remember the actor’s name so you grab your smart phone and visit IMDb. A sport’s stat on ESPN prompts a friendly disagreement and the smartphones come out in search of the truth. Or, if you’re like me, you may not even be using the TV to watch a show at all. You may be using it to stream music through Pandora while running a slideshow through Flickr so you can get back to that book on your iPad.
A recent study released by Google noted that 77% of TV viewers use another device while watching TV in a typical day. So you’re not alone in your ADD. These simultaneous activities can often be complementary usage, for example “doing a quick price check on a product being advertised” versus multitasking, ”clearing out some old emails while watching a rerun.”
In either case, the vast majority of these TV viewers will be visiting your site on a mobile device. There are two other things, TV viewers will be distracted, and they won’t stay long. If you want their attention, it’s very important to assure they land on a page with a great call to action and free of clutter.
There are several options here, the first is to make your entire site responsive to mobile devices, especially smartphones. This way you’ll be sure to present a page that is acceptable to a mobile user and easy to navigate. Another option is to use code that detects mobile devices and sends them to a landing page on your website designed specifically for those users.
To come up with the best solution for your business, blog or website you should think about how users may come across links to your site. Do you include links to your site in emails? Is your product advertised or promoted on TV? Have you thought about using Google AdWords for mobile or Facebook mobile ads to promote your product or service? All of these will have an immediate impact on the number of mobile visitors to your site. You should also install and use Google Analytics on your site to get a feel for the current number of visitors arriving via mobile devices. Don’t depend on analytics alone as it often shows you what users are working with on your site versus what they want. Reach out to us if you need help coming up with the full picture.
Most online activities start with a smartphone. Think about it, you see an ad or review for the latest gadget and you pull out your current gadget to get a quick price. You may bookmark it or send it to Evernote to check it out later, but you’ve started the online activity. A new study released by Google shows that smartphones are now the most common starting place for online activities. This is not just about search but includes shopping at 65%, travel at 47% and social networking at a whopping 66%. This number includes mobile browsers as well as native and web apps. The eye-opener of the bunch was online finance at 59%!
So, if users are coming to your website via search, social media, browsing or shopping, there’s a very distinct possibility that they are using a mobile device. Modern companies need to automatically redirect mobile users to an optimized mobile site or take the next step and create a fully responsive website that automatically detects and adapts to the visitor’s device.
Which option you choose depends on your business. Businesses with a lot of content may choose to offer a mobile site that only pulls specific information from their main website. This is often done to optimize important elements like load times and navigation. If you’re a restaurant or small business and your site is fairly lean to begin with, a responsive option may be best for you.
Once you’ve gotten this off your checklist, you can experiment with many of the new ways to drive visitors to your mobile site and not worry which device they are using. These include QR codes, links in SMS or email campaigns in app promotion and advertising.
If you’re not sure which to choose, we’d be glad to help you weigh the options.
by Brad Beckstrom
When consumers are searching on their smart phone there’s a very good chance that they’re ready to take action. A recent joint study from Google and Nielsen demonstrated that 73% of mobile searches result in additional actions. This is most important for retailers as 17% of searchers visited a store and another 7% called the business. The most important finding is that 25% visited a retailer’s website on their smartphone. It’s essential that your website be responsive and easy to navigate for mobile visitors if you want them to take action. Ask yourself the following questions:
- Does our website load quickly on a wide variety of mobile devices and is it responsive to large and small tablets
- Is it free of clutter and easy to read with click to call and quick access to store location information
- Do you have a mobile coupon strategy to drive traffic, this could be as simple as a reward for visitors who opt into your SMS or email lists
- Can consumers quickly login and share with Facebook as an option to creating a password and entering their email address
You’ll notice that in the study 36% of mobile searches resulted in continued research. This generally means they didn’t find what they were looking for. They may have clicked on a website that took more than 7 seconds to load or was not mobile friendly or was confusing and hard to navigate. Those are the customers that are up for grabs if you can do mobile right. Try this quick test. Search for “Frank and Oak” on your mobile phone. Click on the first result. That’s how mobile should be done and if you’re a brick-and-mortar retailer your business is being disrupted.
Click here to request a copy of the full mobile marketing report